In plain English: book a move with us and you agree to the written quote, the deposit terms, and reasonable access to the property being moved. We agree to show up, do the work with our own crew, and stand behind the flat rate we gave you in writing.
Booking and Quotes
A quote becomes a booking once you accept it in writing and, where applicable, pay the deposit shown on the quote. Flat-rate quotes are built from the phone walkthrough or photos submitted before the move; a real difference between what was described and what’s on site on move day may result in a revised price before work begins.
Deposits and Cancellation
- 72+ hours before move date: deposit fully refundable.
- Inside 72 hours: handled case by case — call the office as soon as plans change.
- Completed moves: deposit applied to the final invoice.
Access and Scheduling
You’re responsible for confirming any building, elevator, or guard-gate access needed on move day, including HOA windows at gated communities. Delays caused by access issues outside our control may extend the arrival window or affect same-day pricing.
Liability and Coverage
Every move runs under our $1M cargo coverage. Claims for loss or damage should be reported to our office promptly after the move so we can open a claim and follow up with you directly, rather than through a third party.
Changes to These Terms
We may update these terms from time to time; the version posted here at the time of your booking applies to that move. Questions about a specific booking go through our contact page; general information about how we work is on the homepage and our FAQ.
